1. Enrolment

• Enrolments are confirmed only upon receipt of an active Direct Debit Agreement, full payment, or a deposit by the end of the current term for the following term.
• Direct Debit clients will be charged on the last Thursday of the school holidays for the first two weeks of the new term.
• All enrolment forms and payment arrangements must be completed prior to the first lesson.

2. Attendance and Make-Up Lessons

• Each student is entitled to two make-up lessons per term.
• Make-up lessons must be taken within the same term, are subject to availability, and are not guaranteed.
• Absences and make-up must be entered via the Customer Portal and not via office administration.
• Missed lessons, unclaimed make-ups, holidays affecting attendance, or expired make-ups are not eligible for credits or refunds.
• Requests for credit due to extended medical circumstances must be submitted in writing to [email protected] and accompanied by a medical certificate. Such requests will be considered on a case-by-case basis.

3. Cancellations

• All cancellations must be submitted in writing to [email protected] 2 weeks prior to the cancellation commencing.
• Cancellations received after the end of term will incur a $51 cancellation fee.

4. Lesson Structure

• Classes operate in alignment with the Victorian School Terms, excluding school holidays.

Holiday Programs are booked separately and run during school holidays, including the January summer break.

5. Fees and Discounts

• Sibling Discounts apply as follows:
• 1st child: full fee
• 2nd child: 5% discount
• 3rd and subsequent children: 30% discount

6. Payment Options

Payments may be made via:

• Fortnightly Direct Debit
• Online bank transfer (details provided on invoice or portal)
• Online credit card payment via family portal
• In-person at the office during lessons

7. Supervision and Safety

• Children must be always supervised by a parent/guardian while in the centre, including office space.
• Children must not be left unattended poolside and may only enter the water under teacher instruction.
• Children not fully toilet trained must wear an aqua nappy during lessons.
• Children aged 6 years and over are not permitted in the opposite-sex change rooms without prior approval from management.

8. Privacy

• Photography or video recording during lessons requires prior approval from Bluesalt management and consent from all participating parents/guardians.

9. General Conditions

• Bluesalt Swim School aims to provide teacher and class consistency throughout the year; however, changes may be made at management’s discretion.
• Bluesalt asks you kindly to be mindful and respect staff at all times.