Make-Up Lessons & Absence Terms & Conditions
Make-Up Lessons & Absence Terms & Conditions
Bluesalt Swim School offers up to two make-up lessons per term, per child, as a courtesy to families who are unable to attend their regular lesson.
All absences and make-up lessons must be managed through the Customer Portal.
Record Your Absence Before the Lesson
An absence must be recorded through the Customer Portal before the scheduled lesson commences for a make-up opportunity to be activated.
If an absence is not recorded before the lesson commences, the make-up opportunity for that lesson will be forfeited.
Once an absence has been successfully recorded, an available make-up lesson will be activated on your account.
Find an Available Class
Make-up lessons are booked through the Customer Portal.
The booking system provides a live view of available classes at the appropriate level, with availability displayed up to 7 days in advance.
Subject to Availability
Make-up lessons are subject to availability and are not guaranteed. Availability depends on spaces becoming available in suitable classes.
By recording an absence in advance, you help open your regular class place for another swimmer who may require a make-up lesson.
Two Make-Ups Per Term
Bluesalt offers a maximum of two make-up lessons per term, per child.
Make-up lessons are provided as a courtesy and cannot be exchanged for:
Class credits
Refunds
Cash payments
Future-term lessons
Unused Make-Up Lessons
Unused make-up lessons expire at the end of the term and cannot be carried over to the following term.
Same-Term Requirement
Make-up lessons must be completed within the same term as the original missed lesson.
Make-ups cannot be transferred to a future term.
Plan Ahead
Families who know they will be absent due to holidays, travel or other planned commitments are encouraged to record their absences as early as possible and book available make-up lessons in advance.
Once Booked
Once a make-up lesson has been booked, it cannot be cancelled, changed or rebooked.
If your child does not attend a booked make-up lesson, the make-up opportunity will be considered used.
Account Must Be Up to Date
All regular term fees must be paid in full and your account must be up to date before a make-up lesson can be booked.
Regular Fees Still Apply
Make-up lessons do not reduce, defer or alter your regular lesson fees or direct debit payments.
Contact Our Management Team
For extended illness, injury or other circumstances that may prevent your child from attending lessons for an extended period, please contact the Bluesalt Swim School management team.
Case-by-Case Review
These circumstances may be reviewed on a case-by-case basis. Any arrangement offered outside our standard make-up policy is at the discretion of Bluesalt Swim School and does not create an ongoing entitlement to additional make-up lessons.
Make-Up Lessons Are a Courtesy
Make-up lessons are offered as a courtesy and are designed to provide families with an opportunity to recover some missed lesson time where suitable availability exists.
Bluesalt Swim School cannot guarantee that a suitable make-up lesson will be available before the end of the term.
Parent or Guardian Responsibility
It is the parent or guardian’s responsibility to:
Record absences before the scheduled lesson
Book available make-up lessons through the Customer Portal
Ensure make-ups are completed within the same term
Check available classes regularly
Plan ahead for known absences, including holidays and travel
Plan Ahead for the Best Availability
If you know your child will be absent, record the absence as early as possible. This activates the make-up opportunity and gives you the best chance of securing a suitable make-up lesson.
For planned travel or holidays, we recommend recording your absences and booking your make-ups well in advance where availability allows.
Please Read Before Enrolling
By enrolling with Bluesalt Swim School, I acknowledge and agree that:
Make-up lessons are offered as a courtesy, are limited to two per term per child, are subject to availability, and must be used within the same term as the missed lesson. I understand that make-up lessons are not guaranteed and cannot be exchanged for refunds, credits or future-term lessons.
I also understand that absences must be recorded through the Customer Portal before the scheduled lesson commences to activate a make-up opportunity.