Direct Debit
Direct Debit Terms & Conditions
By selecting direct debit as your payment method, you agree to the following terms and conditions.
Payment Schedule
Direct debit payments are processed according to the payment schedule agreed at the time of enrolment. Payments are made in advance of swimming lessons.
Term Commitment
By enrolling in a regular swimming class and selecting direct debit, you are committing to your child’s lessons for the current term. Payments will continue according to the agreed payment schedule for the duration of the term.
If you wish to discontinue lessons, the applicable cancellation notice period must be followed.
Joining During a Term
If you commence lessons after the first payment cycle of the term, any outstanding amount required to bring your account up to date will be collected with your first direct debit payment.
This ensures your account remains paid in advance in line with the agreed payment schedule.
End of Term
Direct debit payments automatically pause at the end of each term and recommence for the following term according to the applicable payment schedule.
Cancelling for the Following Term
If you do not wish to continue lessons into the following term, you must provide at least two weeks’ notice before the cancellation takes effect.
Cancellations can be submitted through the Customer Portal or in writing to [email protected].
Lessons within the two-week notice period can be attended as usual and remain payable.
Cancelling or removing your direct debit payment authority does not cancel your swimming enrolment or any outstanding payment obligations. The required cancellation notice period must still be followed.
Sufficient Funds
It is the account holder’s responsibility to ensure sufficient funds are available in the nominated payment method on the scheduled payment date.
A $25 failed payment fee applies to any declined or unsuccessful direct debit transaction.
Resolving a Failed Payment
If a direct debit is declined, please make payment as soon as possible via internet banking, through the Customer Portal or at reception.
If the outstanding amount is not paid before the next payment cycle, the outstanding lesson fees and applicable failed payment fee will be included in the next scheduled direct debit.
Repeated failed payments may result in your account being reviewed and lessons being suspended until the account is brought up to date, subject to applicable consumer rights.
Direct debit payments are processed according to your agreed payment schedule.
The following transaction fees apply:
- Bank account: $0.88 transaction fee per payment
- Credit card: $0.33 transaction fee per payment
- Visa, Mastercard and American Express: 1.98% merchant surcharge
- International cards: additional 1.10% surcharge
- Failed or declined direct debit: $25 fee
All applicable fees and surcharges will be disclosed before or at the time they apply.
Please ensure sufficient funds are available in your nominated payment method to avoid failed payment fees and additional charges.
It is the account holder’s responsibility to ensure that payment details remain current and valid.
If your payment details change, please update them through the Customer Portal or contact the Bluesalt Swim School team as soon as possible.
Providing or updating your payment details authorises Bluesalt Swim School to process payments in accordance with your agreed payment schedule and these Terms & Conditions.
Make-up lessons do not reduce, defer or alter scheduled direct debit payments.
Where a make-up lesson is available under Bluesalt Swim School’s make-up policy, it must be booked and used within the applicable term.
Absences or make-up lessons do not constitute a cancellation of your enrolment or direct debit arrangement.
All lesson fees remain payable in accordance with the agreed payment schedule.
If an account becomes overdue, Bluesalt Swim School may contact the account holder to arrange payment of the outstanding balance.
Where an account remains overdue, access to lessons may be suspended until the account is brought up to date, subject to any rights the customer may have under Australian Consumer Law.
Cancelling a direct debit payment method does not remove responsibility for any outstanding fees or applicable charges that have already become payable.
Where a refund, credit or other remedy is required under Australian Consumer Law or another applicable law, Bluesalt Swim School will provide the applicable remedy.
Otherwise, refunds or credits will be provided in accordance with Bluesalt Swim School’s cancellation and enrolment policies.
If you believe a payment has been processed incorrectly, please contact Bluesalt Swim School as soon as possible so we can review the transaction and assist in resolving the issue.
Raising a payment query does not automatically suspend payment of any other undisputed amounts that are due.
Bluesalt Swim School may update lesson fees, transaction fees or payment arrangements from time to time.
Where a change affects your payment obligations, we will provide reasonable notice before the change takes effect.
Nothing in these Terms & Conditions limits any rights you may have under the Australian Consumer Law.