Privacy Policy

Bluesalt Swim School respects your privacy and is committed to handling personal information responsibly and securely.

This Privacy Policy explains how Bluesalt collects, uses, stores and manages personal information provided by families and customers.

1. Information We Collect

Depending on your relationship with Bluesalt, we may collect information including:

• Parent or guardian names.
• Child’s name and date of birth.
• Contact details.
• Residential address.
• Emergency contact details.
• Medical conditions, allergies, injuries and relevant health information.
• Swimming ability and assessment information.
• Attendance and make-up lesson information.
• Payment and billing information.
• Direct Debit details.
• Customer Portal information.
• Communication and correspondence with Bluesalt.
• Photographs or video where appropriate consent has been provided.

2. Why We Collect Information

We collect information where reasonably necessary to:

• Process enrolments.
• Allocate students to appropriate classes.
• Provide swimming lessons safely and effectively.
• Understand a child’s medical or additional needs.
• Contact parents and guardians.
• Process payments.
• Manage attendance and make-up lessons.
• Respond to enquiries and requests.
• Manage complaints or concerns.
• Maintain appropriate records.
• Meet legal, regulatory and safety obligations.
• Improve our services and customer experience.

3. Health Information

Health and medical information is treated with particular care.

We may collect information about medical conditions, allergies, injuries, disabilities or other circumstances where this information is relevant to a child’s safe participation in swimming lessons.

Families are responsible for providing accurate and current information and notifying Bluesalt of any significant changes.

4. How We Collect Information

We may collect information:

• Directly from parents or guardians.
• Through online enrolment forms.
• Through the Customer Portal.
• Through email, telephone or other correspondence.
• During conversations with staff.
• Through attendance, assessment or lesson records.
• Through payment and Direct Debit systems.
• Through website forms and enquiries.

5. How We Use and Disclose Information

Bluesalt will only use or disclose personal information for purposes reasonably connected with operating the business, providing swimming lessons, protecting children and families, processing payments, or meeting legal obligations.

We may use third-party service providers for functions such as:

• Customer and enrolment management.
• Payment processing.
• Direct Debit processing.
• Website hosting.
• Email and communication services.
• Information storage and administration.

Where third parties are used, Bluesalt takes reasonable steps to use reputable providers and manage information appropriately.

6. Marketing Communications

Bluesalt may occasionally contact families regarding services, programs, events or other relevant information.

Where required, marketing communications will provide an appropriate way to opt out.

Opting out of marketing communications does not prevent Bluesalt from sending essential information relating to enrolments, lessons, payments, safety or account administration.

7. Photography and Video

Photography and video may be collected or used for operational, training, promotional or social media purposes where appropriate consent has been obtained.

Parents and guardians should contact Bluesalt if they have questions or concerns regarding the use of images.

8. Keeping Information Secure

Bluesalt takes reasonable steps to protect personal information from:

• Unauthorised access.
• Misuse.
• Loss.
• Unauthorised disclosure.
• Unauthorised alteration.

Access to information is limited to people who reasonably require it for their role or responsibilities.

9. Accessing or Updating Your Information

Parents and guardians may contact Bluesalt to request access to or correction of personal information we hold about them or their child, subject to applicable legal requirements.

We encourage families to keep their contact, medical and emergency information current through the Customer Portal or by contacting administration.

10. Privacy Concerns

If you have a question or concern about how Bluesalt has handled personal information, please contact:

Email: [email protected]

We will review privacy concerns and respond within a reasonable timeframe.

11. Changes to This Privacy Policy

Bluesalt may update this Privacy Policy from time to time to reflect changes to our services, systems, legal requirements or privacy practices.

The most current version will be made available through the Bluesalt website.

12. Contact

For privacy enquiries, please contact:

Bluesalt Swim School
Email: [email protected]